Full-Time | Remote | Remote - US
$60,000 - $85,000 plus bonus
Why LabLynx?
LabLynx has been at the forefront of laboratory software innovation since 1997. As pioneers of the first web-based LIMS, we help laboratories across healthcare, forensics, manufacturing, and environmental industries streamline operations and drive scientific breakthroughs. Our team values innovation, collaboration, personalized service, and the freedom to make a real impact. With flexible remote work options, a culture of continuous learning, and the opportunity to work with cutting-edge technology, LabLynx offers a place where your expertise directly shapes the future of laboratory informatics.
About Your Role
Our clients are the most important priority there is. Every client should be a reference for LabLynx. This important position is about making sure they are well taken care of. You will spend your time building and nurturing our relationships with the people who matter most, showing genuine interest in their daily activities, issues and goals, and concern for pain points. You are their reliable source of answers, advice and solutions that perfectly fit their unique needs.
What You'll Do
- Review sales records of incoming clients, including CRM records and meeting recordings to gain familiarity
- Work closely with Sales dept. to ensure smooth handoff
- Maintain frequent contact with each and every client
- Work together with client to identify issues, bottlenecks and areas for improvement, and solutions to address them
- Respond immediately and appropriately to service requests and inquiries from client laboratories worldwide
- Conduct engaging software solution demonstrations via phone and online meetings for clients across various industries
- Develop customized quotes, proposals, and work plans based on individual customer needs and requirements
- Define, document, and review new project requirements with clients
- Help to coordinate LabLynx service providers and clients before, during and after contracted projects and services
- Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Maintain meticulous notes and follow-up activities in CRM systems
- Travel to represent LabLynx at client sites when needed
- Communicate effectively with Business Executives, Laboratory personnel, IT Staff, and Software Developers
What You'll Need to Get the Job Done
- Experience in laboratory science or related field
- 1-3 years of customer-facing work experience
- Excellent communication and people skills with a friendly, professional demeanor
- Strong interpersonal and organizational skills
- Self-motivated, independent, and detail-oriented approach to work
- Good grasp of technology and ability to learn software programs quickly
- Proficiency in sales management tools (CRM, online meeting platforms, email, Excel, Word)
- Solid reasoning and logic skills, time management abilities, and analytical thinking
- Ability to multi-task and prioritize in a constantly changing environment
- Professional presentation and appearance for client interactions
- Willingness to travel for client requirements gathering as needed
What Will Make Us Really Love You
- Prior laboratory experience with hands-on understanding of laboratory workflows and systems
- Previous experience in technical sales or sales engineering roles
- Demonstrated success in building and maintaining long-term client relationships
- Knowledge of laboratory informatics, LIMS, LIS or other data management systems
- Experience with SaaS or cloud-based software sales
- Understanding of healthcare, manufacturing, environmental, forensic and/or other laboratory environments
- Track record of meeting or exceeding goals and expectations
- Excellent written communication skills
- Ability to adapt, pivot and think out of the box to deliver
- There is no such thing as "I can't." There is "I will figure it out."
- Passion for learning technical concepts and explaining them to non-technical audiences
- Go-getter attitude with a keen eye for detail and exceptional relationship management skills
- Experience working independently with limited supervision while maintaining accountability
What You'll Love About Us
At LabLynx, we believe that meaningful work starts with a team you can trust and a mission you believe in. We're committed to supporting our employees with comprehensive benefits and a culture that values work-life balance:
- Competitive base salary plus commission structure with unlimited earning potential
- Performance-based growth opportunities with a clear career advancement path
- SIMPLE IRA with company match to help you plan for your future
- Comprehensive insurance coverage including Health, Dental, Vision, and Life insurance
- Flexible PTO policy because we know you need time to recharge
- Remote work flexibility with the freedom to work from anywhere in the US
- Professional development support for continuing education and skill building
- Exciting industry exposure working with laboratories across agriculture, biotech, environmental, forensic, healthcare, manufacturing, and government sectors
- Travel opportunities to represent LabLynx at client sites
- Collaborative team environment where your ideas and expertise drive real business impact
Ready to Join the LabLynx Team?
If you're excited about this opportunity and believe your skills and experience align with what we're looking for, we'd love to hear from you. Submit your application below. Please include your resume and a brief cover letter telling us why you're a great fit for this role. We review applications promptly and will be in touch if there's a match.
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More About Our Company
LabLynx, Inc. is a privately owned, funded, and managed US-based corporation that develops, supports, and markets laboratory information management systems (LIMS) and laboratory information systems (LIS). Our most well-known products include a modern web browser-based LIMS and ELN offered in a scalable, cloud-hosted "software as a service" (SaaS) delivery model, or self-hosted options.
Our clients span all laboratories across every industry, including agriculture, biotech, environmental, forensic, healthcare, manufacturing, and government agencies. LabLynx is known for introducing the first web browser-based LIMS in 1997 and being a long-term leader in the laboratory informatics market for over 25 years.
Equal Employment Opportunity
LabLynx is committed to providing equal employment opportunities to all candidates and employees without discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, veteran status, or any other characteristic protected by federal, state, or local laws.
We celebrate diversity and are committed to creating an inclusive environment for all employees. Following the Immigration Reform and Control Act of 1986, all new hires must verify their identity and eligibility to work in the United States.