Support: Professional, Available, and Helpful

LabLynx is not only committed to implementing the best laboratory information management system (LIMS) software solutions but also to providing the highest level of customer service, offering US-based 24/7/365 availability to support clients across the globe and lab teams that never turn off the lights.

LIMS Support

The LabLynx team is available around the clock to assist our clients with any questions or issues that may arise, and we are always looking for ways to improve and enhance our service offerings. Customers can reach LabLynx through its general LIMS support line (866-LABLYNX), or they can contact their project manager directly by dialing their extension or sending them an email. All LabLynx staff have a goal to service all incoming support calls during operating hours within the same business day. Support calls or emails outside normal business hours are addressed the next business day.

Support of your LIMS is essential for ensuring that it is used effectively and efficiently. The experienced LabLynx team provides a variety of important support functions, including:

Client Support

The LabLynx team of technical support staff provides assistance to users through our help desk to troubleshoot problems, provide guidance, and answer technical questions.

Training & Documentation

Your LabLynx project manager will develop and deliver training materials and documentation, such as user manuals and online tutorials. This can help users to learn at their pace or as a reference to ensure they are using the software effectively and efficiently.

Development & Maintenance

LabLynx support includes an in-house team of software developers and maintenance staff that are responsible for developing and maintaining the software. They implement new features, fix bugs, and ensure that the software is up-to-date and running smoothly. Delivering on a quality promise is their number one goal.

LabLynx LIMSHelp

What should LabLynx customers do in the case of an emergency? Clients can send an email to [email protected] or simply visit to complete a quick and easy form. All company staff is notified when an emergency request is issued. Even If the technical issue is a result of a problem with a customer’s network or computer hardware, the LabLynx technical team will work with the client’s IT staff to resolve the issue.

For non-emergencies, clients can also access the LabLynx help desk at The goal is to service all incoming support tickets within the same business day. Outside normal business hours, expect a response within the next business day.

LabLynx LIMSHelp is an important resource for our customers who need assistance. As a client of LabLynx, you will have access to the following:

  • Quick and efficient assistance: As a LabLynx customer, you will be able to get the help you need in a timely manner, without having to wait long periods of time for a response.
  • Knowledgeable and helpful staff: The staff at LabLynx is knowledgeable and able to answer questions or provide guidance on multiple subjects concerning the lab. They are friendly and approachable and are willing to go the extra mile to help.
  • Clear and concise communication: The help desk allows for clear and concise communication, providing transparency and detailed explanations to requests.
LIMS Support | LabLynx LIMS Services

Get Started Today

LabLynx is always a phone call, email, or chat message away, ready with experienced developers and engineers to provide professional and helpful support. Our support services are just one important component of an overall package of LIMS software solutions and services to help your laboratory exceed its operational objectives while remaining lean and relevant in a highly competitive market. Find out how all the LabLynx solutions and services help give you more control over your lab’s operations.
Contact Us