Full-Time | Remote | Remote - US
$50,000 - $65,000
Why LabLynx?
LabLynx has been at the forefront of laboratory software innovation since 1997. As pioneers of the first web-based LIMS, we help laboratories across healthcare, forensics, manufacturing, and environmental industries streamline operations and drive scientific breakthroughs. Our team values innovation, collaboration, personalized service, and the freedom to make a real impact. With flexible remote work options, a culture of continuous learning, and the opportunity to work with cutting-edge technology, LabLynx offers a place where your expertise directly shapes the future of laboratory informatics.
About Your Role
The Applications Support Specialist is an expert in LabLynx products and solutions for our potential clients. This position is an exciting opportunity to interact directly with laboratory professionals from every industry and discipline worldwide. You will learn and grow in understanding of their varied approaches, as you apply your thorough understanding of laboratory data management systems like LIMS, LIS, ELN and more to their unique processes. This role offers a clear path to growth opportunities as we empower you to become fully conversant with our solutions, helping you to help laboratories transform their operations through your expertise. Enjoy the stimulation of exposure to every type of laboratory as you apply valuable expertise to their real-world challenges.
What You'll Do
Your first challenge will be to leverage your familiarity with laboratory settings and processes to learn and interpret the LabLynx cloud-based systems and how to best apply them to the wide range of needs of all kinds of laboratories. As you become more fluent with each type of lab, you will apply your learned expertise to meet their challenges. You'll energize potential clients by demonstrating our software through online meetings, learning about their unique needs, and providing cost-saving and efficiency-enhancing solutions that exceed their expectations.
Responsibilities will include:
- Be the subject matter expert (SME) on our products for potential clients from initial contact through closing and client onboarding
- Respond immediately and appropriately to contact requests and inquiries from laboratories worldwide
- Conduct engaging software demonstrations via phone and online meetings for prospects across various industries
- Learn customer needs and requirements and develop customized quotes, proposals, and work plans to meet them
- Document and review project requirements with potential clients and LabLynx implementation engineers
- Build and maintain strong client relationships throughout the process
- Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Manage potential client relationship through stages from initial contact to LabLynx solution opportunity to becoming a client
- Maintain meticulous notes and follow-up activities in CRM systems
- Travel to represent LabLynx at trade shows and industry events when needed
- Communicate effectively with Business Executives, Laboratory personnel, IT Staff, and Software Developers
What You'll Need to Get the Job Done
- 1-3 years of customer-facing experience
- Experience in laboratory, science, engineering or related settings
- Customer-first mindset with excitement about solving business problems
- Ability to learn and become a subject matter expert (SME) in laboratory data management products
- Excellent presentation, communication, and relationship-building skills
- Strong CRM discipline and understanding of pipeline management
- Ability to document activities thoroughly and create useful records for team analysis
- High energy, speed, and exceptional organizational skills
- Ability to juggle multiple opportunities and maintain systems to stay organized
- Accountability and goal-focused approach to work
- Resilience and ability to weather ups and downs in a fast-moving environment
- Love for learning and strong desire to progress
- Genuine desire to help laboratories meet their challenges
What Will Make Us Really Love You
- Prior laboratory experience with hands-on understanding of laboratory workflows and systems
- Previous experience in subject matter expert role, technical sales or sales engineering roles
- Demonstrated success in building and maintaining long-term client relationships
- Knowledge of laboratory informatics, LIMS/LIS, ELN and/or related systems
- Experience with SaaS or cloud-based software
- Understanding of healthcare, manufacturing, environmental, forensic or other laboratory environments
- Track record of meeting or exceeding expectations and goals
- Passion for learning technical concepts and explaining them to non-technical audiences
- Excellent written communication skills
- Ability to adapt, pivot and think out of the box to deliver
- There is no such thing as "I can't." There is "I will figure it out."
- Go-getter attitude with a keen eye for detail and exceptional relationship management skills
- Experience working independently with limited supervision while maintaining accountability
- Strong desire to learn and grow, and to help others succeed
What You'll Love About Us
At LabLynx, we believe that meaningful work starts with a team you can trust and a mission you believe in. We're committed to supporting our employees with comprehensive benefits and a culture that values work-life balance:
- Competitive salary with unlimited earning potential
- Performance-based growth opportunities with a clear career advancement path
- SIMPLE IRA with company match to help you plan for your future
- Comprehensive insurance coverage including Health, Dental, Vision, and Life insurance
- Flexible PTO policy because we know you need time to recharge
- Remote work flexibility with the freedom to work from anywhere in the US
- Professional development support for continuing education and skill building
- Exciting industry exposure working with laboratories across agriculture, biotech, environmental, forensic, healthcare, manufacturing, and government sectors
- Travel opportunities to represent LabLynx at industry events, trade shows and conferences
- Collaborative team environment where your ideas and expertise drive real business impact
Ready to Join the LabLynx Team?
If you're excited about this opportunity and believe your skills and experience align with what we're looking for, we'd love to hear from you. Submit your application below. Please include your resume and a brief cover letter telling us why you're a great fit for this role. We review applications promptly and will be in touch if there's a match.
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More About Our Company
LabLynx, Inc. is a privately owned, funded, and managed US-based corporation that develops, supports, and markets laboratory information management systems (LIMS) and laboratory information systems (LIS). Our most well-known products include a modern web browser-based LIMS and ELN offered in a scalable, cloud-hosted "software as a service" (SaaS) delivery model, or self-hosted options.
Our clients span all laboratories across every industry, including agriculture, biotech, environmental, forensic, healthcare, manufacturing, and government agencies. LabLynx is known for introducing the first web browser-based LIMS in 1997 and being a long-term leader in the laboratory informatics market for over 25 years.
Equal Employment Opportunity
LabLynx is committed to providing equal employment opportunities to all candidates and employees without discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, veteran status, or any other characteristic protected by federal, state, or local laws.
We celebrate diversity and are committed to creating an inclusive environment for all employees. Following the Immigration Reform and Control Act of 1986, all new hires must verify their identity and eligibility to work in the United States.