How Lab Client Portals Reduce Inbound Requests and Enhance Efficiency
May 15, 2025
In laboratories of every type, including clinical, environmental, cannabis, food safety, and many others, one problem remains constant: the overwhelming volume of incoming phone calls, emails, and status inquiries from clients. Whether it is a physician requesting lab results, a technician asking for a sample update, or a partner confirming compliance paperwork, these frequent requests can drain staff time and…