Support: Professional, Available, and Helpful
The LabLynx team is available around the clock to assist our clients with any questions or issues that may arise, and we are always looking for ways to improve and enhance our service offerings. Customers can reach LabLynx through its general LIMS support line (866-LABLYNX), or they can contact their project manager directly by dialing their extension or sending them an email. All LabLynx staff have a goal to service all incoming support calls during operating hours within the same business day. Support calls or emails outside normal business hours are addressed the next business day.
Support of your LIMS is essential for ensuring that it is used effectively and efficiently. The experienced LabLynx team provides a variety of important support functions, including:
Training & Documentation
Development & Maintenance
What should LabLynx customers do in the case of an emergency? Clients can send an email to [email protected] or simply visit www.lablynx.com/emergency-support to complete a quick and easy form. All company staff is notified when an emergency request is issued. Even If the technical issue is a result of a problem with a customer’s network or computer hardware, the LabLynx technical team will work with the client’s IT staff to resolve the issue.
For non-emergencies, clients can also access the LabLynx help desk at www.mylablynx.com. The goal is to service all incoming support tickets within the same business day. Outside normal business hours, expect a response within the next business day.
LabLynx LIMSHelp is an important resource for our customers who need assistance. As a client of LabLynx, you will have access to the following:
- Quick and efficient assistance: As a LabLynx customer, you will be able to get the help you need in a timely manner, without having to wait long periods of time for a response.
- Knowledgeable and helpful staff: The staff at LabLynx is knowledgeable and able to answer questions or provide guidance on multiple subjects concerning the lab. They are friendly and approachable and are willing to go the extra mile to help.
- Clear and concise communication: The help desk allows for clear and concise communication, providing transparency and detailed explanations to requests.